Looking for Product Warranty Software- with strong Quality Data Features
My company currently uses a warranty database designed for customer service only. It is good for tracking returns but doesn't have a very good reporting structure for quality improvement.
We collect all returns and also keep a separate database on a excel spread sheet to create quality reports. This is very tedious and time consuming.
I am looking for a new database that can combine and produce real time charts by customer, products, defect categories etc... a more quality focused vs. customer service focused database.