You are invited to the January meeting of the American Society for Quality Southwest Washington- Vancouver Section. This meeting of our Section will take place on Thursday, January 19, 2017.
Location: The Hampton Inn, 315 SE Olympia Drive, Vancouver, WA 98684 - Telephone: 360-891-3000
6:30 - 7:00 PM - Section Announcements
7:00 - 8:15 PM - Topic: "Business Etiquette and the Customer Experience" by Jodi Blackwood
8:15 - 8:45 PM - Closing Remarks and Networking
Jodi Blackwood is a Business Etiquette & Customer Experience Specialist who believes that the ability to communicate effectively impacts the experience of both internal and external customers, and ultimately affects a company’s bottom line.
In addition to 30 plus years of working with the public, Jodi has 11 years of experience with program development and professional training on effective communication, leadership, supervisory management, and soft skills. The information in her customized programs is illustrated with the use of humor, examples, and activities, with strong emphasis placed on “why” the details are vital to the client’s success. Attention to detail and approachability are noted key factors.
Jodi is actively involved in her community, both personally and on a professional basis. In addition to a busy home life with her husband and three kids, she is an adjunct instructor at Clark College, and as an active member of CERT, she volunteers with CRESA in Vancouver, where she is receiving training as a Public Information Officer.
Additional information may be found at her website, JodiBlackwood.com
There is no charge for the meeting. Guests are welcome. Questions? Please reply by email to: email@example.com
We hope to see you there!
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