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Financial Services Six Sigma
Adapting the Six Sigma methodology specifically for the financial industry.
Monday April 13, 2009
GE's Action-Work Out Model
Posted by: Sheila Shaffie at 4:36PM CST on April 13, 2009
We sometimes hear from people that they struggle with “selling” the Six Sigma or Lean Six Sigma package to their executives.  Perhaps it is viewed by people as too much change too fast or too lofty of an endeavor.  ...
Wednesday March 25, 2009
Counter Intuitive
Posted by: Sheila Shaffie at 9:56PM CST on March 25, 2009
I would like to get your thoughts on something.   It is as though most companies are in a state of paralysis.  Wouldn’t you think that given the sharp drop in output and hence revenue, companies should be looking at...
Thursday February 26, 2009
Your Policy Will Not Be Renewed
Posted by: Sheila Shaffie at 6:30PM CST on February 26, 2009
I know that there is an economic meltdown going on, but I am having my very own thanks to my insurance company. I get a phone call from them with the wonderful news that unless we address our “roof...
Tuesday January 20, 2009
Feeling Slightly Vindicated
Posted by: Sheila Shaffie at 8:23AM CST on January 20, 2009
Since the “melt-down” I have been thinking that the timing couldn’t be better for process re-engineering.  I am mean if there is a time that companies need to reassess their business processes for risk and cost cutting, this would...
Tuesday December 16, 2008
Retail Deposits Back in Fashion
Posted by: Sheila Shaffie at 7:47AM CST on December 16, 2008
With all the focus on lending, the retail division hasn’t been getting much attention, until now that is.  It is almost as though banks forgot where the money was coming from: retail customers.  This notion may help partially explain...
Sunday October 26, 2008
The Other 87%
Posted by: Sheila Shaffie at 5:23PM CST on October 26, 2008
Over time we, as process architects, have learned one key lesson: that regardless of the project, make sure to get an IT personnel assigned as a team member to your six sigma project.   They are the only ones who...
Monday October 6, 2008
Why Quality Teams (CAN) Fail
Posted by: Sheila Shaffie at 5:37PM CST on October 6, 2008
It is hard to talk about Quality as it relates to today’s market condition…where do you start.  But as I read through a recent Wall Street Journal article, ”SEC Faulted for Missing Red Flags at Bear” I couldn’t help...